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Data Deletion Policy

This document sets out our policy for responding to requests for deletion of data under MALAYSIA data protection law. This document explains the rights of the data subject in relation to data deletion and the responsibilities of 4DNow in responding with such a request.

Individual Rights

An individual has the right to erasure, also known as 'the right to be forgotten'. The principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

When does the right to erasure apply?

As stipulated in MALAYSIA data protection law, individuals have a right to have personal data erased and to prevent processing in specific circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
  • When the individual withdraws consent;
  • When the individual objects to the processing and there is no other legal ground for the relevant processing activity;
  • When the personal data was unlawfully processed;
  • Where the personal data has to be erased in order to comply with a legal obligation;

What information does 4DNow retain?

4DNow stores data about individuals in order to allow users to setup their preferences on how the information is being displayed. We store the name, e-mail and subsequent recycling item for each individual in order to display information accordingly to individual preferences, which is stored on our secure servers in Malaysia. This data is stored and used in accordance with our Privacy Policy, which can be found at:

How can data be deleted?

A user of 4DNow, can delete the user account upon request (via email to [email protected]) This data is deleted from the system immediately and cannot be recovered by any users or 4DNow employees after this point. Data which has been deleted or otherwise destroyed cannot be recovered at any time. Sufficient warning is given to the account administrator before data are permanently deleted.

Data may still remain in the systems back-up files, which will be deleted periodically.

We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.